Friday, July 23, 2010

Where Did Caring Customer Service Go?

Well, blog [Gad, it seems as if I say "Well, blog" all the time. I'll have to work on that.] Well, blog, it's here. Yup! It's date night with my honey and we're off to dinner and a movie as always.

I have to stop here a moment, blog, and mention, that in reality, every day is date night with my honey, although we don't have a movie every night. But the sun shines on my life any day that I can share with the love of my life.


Oh, he just called. "Are you ready?" Well, I have to finish this post, so I don't miss a day blogging about my life. It's therapeutic. Good for the soul. You know, blog, everyone should step back and take stock of the life they lead and how they got there. I know that… so far… it is really good for me. In just this short time, I sleep better, eat better and more easily relax. Okay… no fair. I always sleep well. I say to my brain "It's time to go to sleep" and I do. It's magic. The next thing I know… it's morning and time to start a new day.

And as for eating, well, I would not be on an exercise plan if I had any eating issues. The problem there is what I eat. [hah ha]

Yes, we've come to it. Relaxing. It can be a challenge for me. I do not do relax well. I love to work, because it's not work to me. I love to chat online. I love to be in front of my computer and do whatever I do for business, family and fun. It's such a gift to my life.

Today, for example, I visited with Kim, my daughter on the phone. Well, she calls me every weekday of every week. How sweet is that. Yes. I am one lucky mom. After that I had breakfast and plopped in front of Lucy and Suze. My computers.

I named them so it easy to refer to them. My honey named his, too. Fore. Can you believe it. True enough. It's a golf term. Oh well.

The best thing about today is the column I wrote. It's a duzzy. Is duzzy a word? I do take creative liberties. I can because I am a writer, and that's what writers do. I might share that with you someday, blog. Right now, I don't want to take attention away from my discovery journey.

It's been awhile, so I need to refresh. I am on a journey to discover who I am. Who I turned out to be, and how I got there. Hmmm. The great thing about this silly escape I'm on is that I actually have discovered a few things about myself. Writing it down really does work.

Today, I lost my temper and got angry for a few moments. I was calling, being left on hold, and not getting the kind of customer service people should get from big companies. Geez, how much trouble can it be. I was upset to say the least. After all the frustration, you are not going to believe what they did. I asked to speak to the call-center gal's superviser and they sent me to voice mail. Naturally, no one ever called me back. How rude is that?

Wouldn't it be nice if we had a place to report these bad experiences, so other people could read the reviews before they signed up with one company or another. Wouldn't that be nice. If we did have such a "complaint lodging" place, I think these water-hole customer services would instantly improve.

Well, [sorry] that's it for today. My honey awaits, so bye for now, blog.

Let off steam.